We’re SurveyMonkey’s CX solution
We simplify CX so you can quickly and easily engage with your customers.
Our goal: Exceptional CX
We have the technology, experience, and expertise to help you get CX right. So you can focus on the people who matter most—your customers.
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An agile approach to CX
GetFeedback is a modern CX platform that combines the best of two SurveyMonkey acquisitions: GetFeedback and its Salesforce ecosystem leadership with Usabilla’s popular digital feedback technology.
Enhanced by SurveyMonkey’s feedback software expertise, the GetFeedback platform analyzes feedback captured wherever your customers are—across traditional and digital channels.
Share and act on customer insights quickly, and close the loop for your customers. That’s exceptional CX.
Our story is unfolding
We love helping customers drive innovation with feedback—it’s our legacy. See how GetFeedback and Usabilla joined to form the GetFeedback platform by SurveyMonkey.
September 1999
SurveyMonkey founded in 1999 by Ryan Finley
December 2009
Usabilla founded in Amsterdam by Paul Veugen
December 2013
GetFeedback founded in San Francisco by Kraig Swensrud and Sean Whiteley
April 2019
SurveyMonkey completes Usabilla acquisition
September 2019
SurveyMonkey completes GetFeedback acquisition
October 2020
SurveyMonkey announces the new enhanced GetFeedback platform
October 2020
GetFeedback hosts the inaugural global CX Impact Summit
Is curiosity in your DNA?
You’ve found your future home! Join us to simplify CX for our customers.
Join our team
Trusted by B2B and B2C brands around the world
Join our customers that rely on GetFeedback to help them design and deliver world-class omnichannel customer experiences. Get your programs up and running in days, not months.
