For joint customers of GetFeedback and Usabilla, you’ll now have one unified place to log in. For GetFeedback only customers, please note the login destination url has changed, but the login experience is the same. Continue to use getfeedback.com/sign-in to login. With this update, if you’ve previously had your credentials saved in your browser or password manager, you’ll need to enter them manually the first time you log in.
Availability of GetFeedback Digital
The menu now includes GetFeedback Digital, which is our solution for running digital feedback programs.
New Analytics Capabilities
In the side menu, you’ll see a new option, Workspaces. This new analytics experience allows you to aggregate feedback across multiple surveys. Leverage Workspaces to bring data from both applications together in one centralized place.
If you have any questions, please reach out to your Customer Success Manager who can walk you through these changes. We’ll be unveiling these product updates at our inaugural CX Impact Summit on 10/13 in North America and 10/15 in EMEA. Register here and tune into our Product Keynote to learn more.
The New GetFeedback UI
In case you missed it, we recently launched a brand new user interface (UI) that’s modern, intuitive, and designed with you in mind. Not only does this improve your experience with GetFeedback, it also gives us the ability to build innovative features that enhance CX management in the future.
The new GetFeedback UI is now available and will permanently transition on September 1st. Sign into the app and watch our new product tour video to get started.
Available for All Plans
Our new Slack integration immediately alerts your teams of time-sensitive feedback inside their most essential communication tool. Easily set up notifications to a public Slack channel and include relevant information—such as account name, feedback score, and survey responses—so teams can quickly respond to each individual customer.
Included in Corporate, Commercial, and Premier Plans
Updated Login Flow
In an effort to streamline our login flow, we will be removing the option to sign-in to GetFeedback with a Magic Link effective Tuesday, September 1st. While this option will no longer be available, you can continue to sign-in with your email and password. If you need to recover a forgotten password, please follow the link on the sign-in page.
Salesforce Dynamic Task Assignment
Automatically trigger feedback alerts to internal teams so they can take immediate action and show customers you care.
Dynamic Task Assignment, allows users to create a single action that dynamically assigns all tasks to the appropriate person.
Simplify configuration and reduce effort required for proper maintenance.
Included in all Salesforce plans
API Email Send
Pass email addresses through our API to quickly and easily send survey invitations from GetFeedback.
Quick setup and easier automation when collecting customer feedback via email.
Included in Premier plans