Turn feedback into 5-star customer ratings
Spot customer issues early, take action, and drive more value for them—and your business.
Spot customer issues early, take action, and drive more value for them—and your business.
Use website and app surveys to quickly identify and resolve customer pain points.
Send surveys to the right person at the right time. Analyze customer feedback, all in one place.
SurveyMonkey Enterprise delivers GetFeedback’s best features—plus even greater flexibility and power. Make the move today.
For our U.S.-based customers, we can offer data migration services. For non-U.S. customers, we offer a manual rebuild of your top priority surveys.
Please reach out to the Customer Success team at getfeedbackcs@surveymonkey.com to discuss further.
Please note that GetFeedback Digital will continue to be supported. If it is currently included in your access, you are able to renew the GetFeedback Digital portion of your subscription beyond December 31, 2026.
GetFeedback Digital focuses on in-the-moment feedback on digital channels like websites or apps to optimize the user experience. This includes features like passive feedback buttons and in-app micro-surveys.
GetFeedback Direct is for relational and transactional feedback across the customer journey. It allows you to send personalized surveys via multiple channels, aggregate metrics like NPS, CSAT, CES, and correlate feedback across customer touchpoints.
SurveyMonkey Enterprise is a leader in feedback management, with the flexibility to support use cases across the organization and the power to deliver deep insights. In addition to CX-focused features, SurveyMonkey Enterprise includes research-grade survey and analysis tools, a built-in panel to reach your target respondents, access to 200+ third-party integrations, and a HIPAA-compliant experience for healthcare organizations.
The SurveyMonkey Salesforce integration also lets you automatically trigger surveys, enables real-time customer follow-up, and enriches your CRM with customer feedback.
We’re happy to dive deeper into why SurveyMonkey Enterprise could be a good fit for your programs. Get in touch today.
Transitioning to SurveyMonkey typically takes around 90 days and is guided by your dedicated Technical Solutions Manager (TSM). Your implementation will be tailored to your unique needs, which may include custom training on our Salesforce integration, survey recreation, account setup support, and more. And, your Customer Success team will remain looped in through the whole process to ensure a smooth transition.
